Care Expert - Belgium 🇧🇪

The role

User Care Experts answer member requests via chat, email and phone to provide customer experience. You will also work on projects to implement better processes and tools to improve the product.

What you will do

• Deal with members' requests in a meaningful, delightful and timely manner
• Be transparent, accurate, clear and helpful to members
• Work on projects to implement better processes and tools
• Analyse observations and identify areas for improvement
• Make suggestions to improve the product
• Become an expert in healthcare and insurance
• Help new members of the healthcare team
• Build, nurture and enhance the care team

Required qualifications

• 2+ years of experience in a customer-support role, education, or communication
• Bilingual English + Dutch
• Passion for caring for members and solving their problems
• Love written communication
• Comfortable with computers and technology in general
• Very empathetic mindset
• Motivated and entrepreneurial
• Enthusiasm for teamwork, learning and teaching
• Legally eligible to work from Belgium or France

Nice to have

• Know how the Belgian healthcare system works
• Everything else you know

Before you apply

• Must be legally eligible to work from Belgium or France
• Agents in contact with the public must pass a basic insurance knowledge test within their first year of exercise

About the company

Alan is a company that integrates insurance, prevention, and care into a single user experience. They are building a new standard in prevention insurance.