Alan

🌐 Care Ops

Anywhere in France, Remote. Posted 3 months ago

The role

You will provide tools, processes, and data to support the Care Community globally. You will build scalable analytical and operational systems, including staffing models and AI-powered tools.

What you will do

  • Build and improve dashboards and reports to explain performance
  • Conduct deep dives into operational performance and deliver recommendations
  • Define and maintain key metrics across countries
  • Work with Data team and Care Crew Leads to turn data into decisions
  • Build and improve staffing models
  • Contribute to simplifying planning tools and processes
  • Work with external partners on capacity planning and delivery tracking
  • Build and improve operational tools using AI and no-code solutions
  • Identify processes that do not scale and propose solutions
  • Collaborate with Product and Engineering crews to push efficiency needs into the roadmap

Required qualifications

  • Communicate clearly in English and French, written and verbal
  • Comfortable with data, spreadsheets, and SQL
  • 2-5 years of experience in operations, analytics, consulting, or a similar role
  • Organized and structured mindset
  • Can work independently in a fast-paced environment

Nice to have

  • Experience in a tech or startup environment

Benefits

  • Generous equity packages for permanent contracts
  • Flexible Office: HQ, sponsored co-working hubs, or full-remote with home office equipment sponsorship
  • Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
  • Flexible vacation policy and flexible working hours
  • Extremely comprehensive health insurance covered 100% by Alan for you and your family for permanent contracts
  • Country-specific commuter benefits
  • Flexible Training policy with free books and budget for conferences
  • Extended parental leave for all new parents for permanent contracts

About the company

Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. They serve more than 1M+ members and partner with 40K+ companies.