Care Expert - Spain 🇪🇸

The role

As a Care Expert, you will provide member support and drive innovative Care projects. You will guide members through the Spanish healthcare system and the needs of B2B partners.

What you will do

• Transform member requests into delightful experiences
• Provide meaningful solutions, swift responses, and accurate information to members
• Master the Spanish healthcare system and B2B partner needs
• Dedicate 80% of time to providing exceptional member support
• Dedicate 20% of time to driving innovative Care projects
• Identify and implement key improvements to drive process excellence
• Transform data insights into actionable solutions
• Lead end-to-end implementation
• Guide and inspire fellow Alaners
• Build high-performing project teams

Required qualifications

• 2+ years of experience in a customer-support role
• Master Spanish and English at a full working proficiency level (written and spoken)
• Passion for caring for members and solving their problems
• Love written communication
• Navigate technology with confidence and embrace digital tools and AI
• Very empathetic mindset
• Motivated and entrepreneurial
• Thrive in collaborative environments

Nice to have

• Know how the Spanish healthcare system works

About the company

Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care. They partner with over 40K companies and serve more than 1M members.