Key Account Manager 🇫🇷

Paris, France; Lyon, France; Marseille, France; Bordeaux, France; Annecy, France. Posted 12 days ago

The role

You will handle a portfolio of strategic accounts and flagship companies. You will build customer relationships, manage onboarding, and execute cross-selling and upselling to meet client needs.

What you will do

Handle a portfolio of strategic accounts and flagships companies
Build and maintain strong customer relationships with key stakeholders
Identify potential signals of dissatisfaction and implement solutions
Ensure successful onboarding of new accounts
Promote Alan health partner positioning to generate adoption
Analyze and present consumption reports to customers through business reviews
Identify and execute out-of-the-box initiatives to engage existing customers
Be in charge of cross-selling/upselling the portfolio
Renegotiate contracts to guarantee value and profitability
Participate in the evolution of products and services as the voice of customers

Required qualifications

At least 6 years of experience in a customer-facing role including frequent interactions with C-Levels
Fluent in French and English
Experienced in dealing with companies of more than 300 employees
Tact and empathy for negotiation
Expert in positive lobbying with key stakeholders
Analytical with problem-solving skills
Great active listening skills
Growth mindset
Based in or willing to relocate to Paris, Bordeaux, Marseille, Lyon or Annecy

Nice to have

Previous experience in Insurance or any industry linked to benefits

Benefits

Generous equity packages
Flexible Office with HQ or sponsored co-working hubs
Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones
Flexible vacation policy
Flexible working hours
Extremely comprehensive health insurance
Country-specific commuter benefits
Flexible Training policy including free books and budget for conferences
Dedicated coach from day one
Extended parental leave

About the company

Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care. They partner with over 40K companies and serve more than 1M members.