Senior Ops & Product Builder

The role

You will own critical and ambiguous challenges by shaping strategy and driving cross-functional alignment. You will build solutions that impact the company's P&L and member experience.

What you will do

• Set the vision, make hard calls, and own the outcome
• Build detection capabilities for fraud
• Own make-vs-buy decisions on tooling
• Manage partner negotiations and industry lobbying
• Establish billing monitoring frameworks
• Design global recovery systems that adapt to local legislation
• Define operating models for online services
• Manage quality at scale and drive international replication
• Own complex supplier negotiations
• Implement innovative uses of AI and automation

Required qualifications

• At least 10 years of professional experience in Operations management or entrepreneurship
• Fully fluent in English and Spanish or French or Dutch
• High level of structure and strong analytical skills
• Sql fluency for data analysis
• Independently own high-ambiguity, high-impact initiatives
• Excel at defining a clear vision and roadmap
• Lead product reviews and drive make-or-buy decisions
• Make hard prioritization calls with partial information
• Manage key external partnerships autonomously
• Implement innovative uses of AI and automation
• Strong mentor

About the company

Alan is a company building a new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. They serve more than 1M+ members and have reached €800M+ in ARR.