Customer Success Manager - France 🇫🇷

The role

Customer Success Managers partner with strategic customers to maximize their Alan experience through onboarding and high-touch support. You will drive product adoption, satisfaction, and long-term loyalty by building relationships with key stakeholders.

What you will do

• Drive customer loyalty
• Build and maintain strong relationships with key stakeholders
• Champion a customer-centric approach to help clients maximize Alan's value
• Proactively identify and address satisfaction concern
• Turn best customers into Alan ambassadors and generate acquisition opportunities
• Lead complex onboarding processes for large customers as a project manager
• Develop customized action plans aligned with customer needs and Alan's objectives
• Deliver product education through tailored approaches such as webinars
• Track and present adoption metrics to stakeholders
• Act as the voice of the customer to Marketing and Product teams

Required qualifications

• 5 years proven track record in customer success or enterprise account management
• Strong background in B2B digital companies working with HR teams
• Experience leading complex, cross-functional projects across Product, Sales, Engineering, and Data teams
• Demonstrated ability to influence and engage stakeholders at all levels, including C-suite
• Excellence in written and verbal communication (French and English required)
• Network building capability to identify and engage key influencers
• Active listening skills and genuine empathy
• Creative thinking for developing innovative engagement strategies
• Structured approach to project management and execution
• Deep customer-centric mindset
• Strategic problem-solving
• Analytical skills for data-driven decision making and reporting

Nice to have

• SaaS, Insurance, or Consulting industry experience

Benefits

• Generous equity packages complement your base salary
• Amazing office space at HQ in Paris, or sponsored co-working hubs in Bordeaux, Lyon or Marseille
• Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones
• Flexible vacation policy and flexible working hours
• Extremely comprehensive health insurance
• Green mobility budget (for Senior level Alaners)
• Flexible Training policy including free books and budget to attend and speak at conferences
• Dedicated coach from day one
• Extended parental leave for all new parents

About the company

Alan is a company building the new standard in prevention insurance by integrating insurance, prevention, and care into a single user experience. They partner with over 40K companies and serve more than 1M members.