Customer Product Engineer, EMEA

The role

You will provide hands on technical support within the Account Abstraction product vertical. You will manage customer relationships from onboarding to ensure ongoing success and inform the product roadmap.

What you will do

• Provide hands on technical support within the Account Abstraction product vertical
• Deliver a stellar customer experience
• Scale support through internal tooling and runbooks
• Contribute to devX improvements
• Understand customer needs and how to meet unique challenges and goals
• Determine gaps and new features to iterate and improve offering
• Partner with internal teams to drive long term solutions
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders
• Drive referrals from customers

Required qualifications

• 1+ years of experience in a software development role
• Technical degree
• Experience and interest in Account Abstraction / Wallet Services
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance
• Interest in technology, blockchain, crypto

Nice to have

• Experience with blockchain
• Founded a company or built side projects
• Experience in startups

Benefits

• Private Health Insurance
• Gym Reimbursement
• Flexible Time Off
• In-Office Group Meals
• Learning & Development Stipend
• Company Sponsored Conferences & Events
• Books & Audiobook subscription with Bookster

About the company

Alchemy's Customer Engineering team works closely with customers to ensure a great user experience and help them maximize value from the platform.