Lead IT Applications Manager

The role

This hands-on IT leader will build and run business systems to help Alchemy work. You will own enterprise applications and integrations, manage the IT team, and help teams redesign workflows using AI.

What you will do

• Lead technical administration and improvement of Salesforce and connected sales tools, People Ops systems, and other business applications.
• Write and maintain API integrations, scripts, and workflows to connect applications and automate processes.
• Partner with Sales, People Ops, Recruiting, Finance, and Legal to identify workflows to rebuild using AI agents and automations.
• Set priorities, hire, and manage performance for the IT team.
• Raise the team's AI capability through building and reviewing work.
• Oversee support quality, onboarding, offboarding, and operational coverage.
• Partner with Security on least-privilege access, sensitive-data handling, and audit trails.
• Evaluate tools, manage vendor relationships, and manage the application roadmap and spend.

Required qualifications

• Deep hands-on experience administering enterprise SaaS applications and building integrations.
• Strong Salesforce experience and the ability to learn unfamiliar business systems.
• Experience managing technical staff, including coaching, prioritization, hiring, and performance management.
• Ability to build and debug with APIs, scripting, and workflow platforms such as n8n or Okta Workflows.
• Evidence of shipping AI-enabled workflows that other people use.
• Experience helping a team adopt new tools and working practices.
• Strong judgment about identity, access, employee data, and business-critical changes.
• Ability to translate business needs into technical work, explain tradeoffs, and follow through on operational details.

Nice to have

• Supporting People Ops, Recruiting, Finance, or Legal applications alongside sales systems.
• Employee lifecycle automation, identity integrations, and IT service management.
• Building agent integrations, reusable skills, or evaluation suites with an internal AI platform.

Benefits

• Private Health Insurance
• Gym Reimbursement
• Commuter Benefits
• Flexible Time Off
• In-Office Group Meals
• Learning & Development Stipend
• Company Sponsored Conferences & Events
• Books & Audiobook subscription with Bookster

About the company

Alchemy is the Web3 infrastructure and developer platform that powers millions of users and the world’s most innovative blockchain applications. It provides the infrastructure and tools developers need to build reliable, scalable, and accessible experiences.