Senior Customer Success Manager - Chicago

The role

You will own and grow a strategic enterprise partnership by building relationships with the CMO and marketing leadership. You will work with a Field Scientist to expand the platform into new business units and functions.

What you will do

• Build strong working relationships with the marketing organization, the CMO and their direct reports, and teams across every level of the marketing team.
• Build and run an account plan that maps business units, decision makers, and priorities beyond marketing.
• Identify and develop opportunities to bring Alembic into new verticals and functions.
• Keep Alembic visible by quantifying wins and turning successes into case studies and executive readouts.
• Lead executive business reviews that connect causal insights to revenue, efficiency, and strategic goals.
• Partner with a Field Scientist to translate technical findings into decision-ready recommendations.
• Stay ahead of risk by reading organizational changes, budget shifts, and competitive pressure.
• Be the customer's voice inside Alembic to help shape the product roadmap.
• Coordinate Alembic's internal teams so the customer sees one aligned partner.

Required qualifications

• 7 to 10+ years in strategic account management, enterprise customer success, or consulting at a B2B SaaS, data, analytics, or AI company.
• A track record of growing an enterprise relationship across business units, with named references.
• Experience working directly with senior executives.
• Strong business judgment.
• Analytical fluency to explain causal AI, measurement, and data concepts to non-technical leaders.
• Excellent written and verbal communication.

Nice to have

• Background in marketing measurement, analytics, martech, or management consulting.
• Experience expanding a platform from one function into an enterprise-wide deployment.
• Familiarity with enterprise procurement, security review, and data governance.
• Experience at a startup or high-growth company where you built the playbook rather than inherited it.
• An existing network in the Chicago enterprise community.

Benefits

• Meaningful equity at a Series B company

About the company

Alembic is the pioneering Causal AI platform. They help the world's largest enterprises move past correlation to prove what actually drives business outcomes.