Sales Team Leader

The role

You will lead a team of approximately five Customer Success Executives to convert SME prospects into active Allica business current account users. You will coach the team in consultative conversations and collaborate with various departments to improve the onboarding experience.

What you will do

• Provide line management, capacity planning, pipeline management, coaching and development to a team of Customer Success Executives.
• Coach team members to engage SME decision-makers by telephone and email.
• Work with Customer Due Diligence, operations leaders and product teams to reduce friction in the onboarding journey.
• Support customers and prospects through the onboarding process to open current accounts.
• Gain feedback from customers on potential future features and feed this into Product teams.
• Work with Growth, Marketing and Data teams to feedback learnings from customer interactions.
• Collaborate with specialist colleagues to deliver positive outcomes for customers.

Required qualifications

• Managed and led a team either in person or remotely to successfully achieve KPIs relating to customer and colleague experience.
• General understanding of SME financial products (eg payments, lending, accounting, CRM).
• Proven track record in telephone-based lead generation with established SMEs (typically 5-250 employee firms), including business development from cold prospects.
• Excellent interpersonal and communication skills.
• Evidence of outperformance in similar roles through earning customer and colleague trust.
• Ability to work collaboratively with specialist colleagues such as Relationship Managers, Operations, KYCB and underwriters.
• Proven track record of exceeding targets, providing excellent customer service generating new income opportunities and always considering risk and reputation.

Nice to have

• Specific expertise in business current accounts

Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

About the company

Allica is the UK’s fastest growing company and the fastest-growing financial technology (Fintech) firm ever. Their purpose is to help established SMEs.