Outcome Testing and Controls Assurance Officer

The role

This person will deliver Outcomes Based Testing and Secondary Controls Testing to ensure good customer outcomes in line with FCA Consumer Duty. They will plan and execute testing activities, communicate findings to stakeholders, and monitor action plans through to resolution.

What you will do

• Conduct outcome-based testing across customer facing journeys.
• Review customer cases, communications and operational activity to identify potential harm or process weaknesses.
• Assess process execution and customer experience.
• Communicate Outcomes Based Testing results to stakeholders.
• Agree and track action plans to remediate poor outcomes.
• Deliver Secondary Controls Testing to assess design and operating effectiveness.
• Communicate control testing output and agree action plans.
• Update RiskSmart with control test results, ratings, findings and action plans.
• Maintain engagement with Risk Business Partners.
• Escalate significant issues, risks or thematic concerns.

Required qualifications

• Capable of working in a fast-paced environment managing complex priorities.
• Strong analytical and investigative skills.
• Confident, clear communicator able to constructively challenge stakeholders.
• Ability to work independently with minimal supervision.
• Experience of controls testing, quality assurance, outcomes-based testing, or 1st/2nd line risk and assurance work.
• Working knowledge of the FCA Consumer Duty and Conduct Rules.

Nice to have

• Experience ideally within Financial Services.

Benefits

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

About the company

Allica is the UK’s fastest growing financial technology (Fintech) firm. Their purpose is to help established SMEs.