Customer Success Manager

The role

Customer Success Managers will own the technical success of strategic accounts. You will work with Business Development, Applications Engineering, and R&D teams to drive product adoption and inform the product roadmap.

What you will do

• Own the relationship for top-tier semiconductor accounts as the primary technical point of contact.
• Work with Account managers to develop customer success and strategic account growth plans.
• Drive adoption and expansion by understanding customer design and verification workflows.
• Triage and prioritize customer technical issues and work with R&D to deliver fixes.
• Run regular Technical Review Meetings and Management Review Meetings with engineering leads and management.
• Serve as the voice of the customer internally to inform the product roadmap.

Required qualifications

• 3–10 years of experience in EDA, semiconductor design, or a customer-facing technical role at an EDA or chip company.
• Hands-on background in RTL design, simulation, or verification.
• Experience in an applications engineering, field applications, or technical account management role.
• Strong communicator who can translate complex technical concepts for engineering teams and executive stakeholders.
• Self-directed with a high ownership mentality.
• Demonstrated growth trajectory in previous roles.

Nice to have

• Familiarity with AI-assisted design or verification tools.
• Experience working at or supporting early-stage customers at a startup or high-growth company.
• Exposure to enterprise software adoption, professional services, or customer enablement programs.

Benefits

• Unlimited PTO
• Full benefits (medical, vision, dental, 401k)
• Two engineering-centric offices with free parking, private gym, and free lunch, drinks and snacks

About the company

ChipAgents is reinventing semiconductor design and verification through agentic AI workflows. They work with top-20 semiconductor companies, major cloud providers, and next-generation hardware startups.