Product Specialist (EU)

The role

The Product Specialist will solution and configure applications to meet customer needs. This role involves training users, managing customer projects, and supporting pre-sales activities for the AuroraPrime platform.

What you will do

• Solutioning and configuration of applications to meet customer needs
• Training of users and administrators on the use of products
• Manage and coordinate customer projects
• Provide post-go-live administrative support for multiple clients
• Support pre-sales activities including demonstrating solutions and contributing to proposals
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports

Required qualifications

• Experience with configuring/supporting/implementing software solutions
• 1-5 years product specialist, customer success or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Nice to have

• Experience with clinical, drug R&D, or regulatory submission software
• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements

Before you apply

• Only eligible for candidates out of: Germany, Switzerland, Ireland, UK, and Spain
• Applicants must be authorized to work in the United States without the need for current or future visa sponsorship
• AlphaLife Sciences is unable to sponsor visas

About the company

AlphaLife Sciences is a pioneer in the fusion of life sciences and AI computer science as an AI-enabled integrated clinical research platform. Their flagship product, AuroraPrime, integrates Generative AI and Large Language Models into a SaaS platform.