Engineering Operations Lead

The role

The Engineering Operations Lead will strengthen how the Product and Technology team operates and delivers. You will own the Atlassian ecosystem, improve delivery governance, and use AI and automation to build scalable ways of working.

What you will do

• Own and transform the Atlassian ecosystem including Jira, Confluence and Jira Service Management
• Standardise engineering workflows across Engineering, Product, Platform and QA
• Build automation and integrations connecting Jira with GitLab, Slack and CI/CD tooling
• Maintain secure and reliable platforms in support of PCI DSS, SOC 2 and ISO 27001 environments
• Strengthen delivery governance for planning, tracking and reporting
• Improve engineering performance visibility through dashboards and reporting
• Support release readiness by coordinating visibility into defects, testing and risks
• Track key initiatives, milestones, dependencies and risks across teams
• Improve incident and problem management including root-cause analysis
• Partner with the CTO to translate technology priorities into structured initiatives

Required qualifications

• Strong experience in technology operations, technical delivery management, engineering operations or a similar role within a software engineering environment
• Hands-on expertise administering and improving Jira including workflows, schemes, permissions, automation, dashboards and integrations
• Good understanding of Agile/Scrum/Kanban, SDLC, engineering delivery processes, release management and delivery governance
• Experience coordinating technical initiatives, managing dependencies, identifying delivery risks and improving accountability across engineering teams
• Familiarity with engineering performance metrics including DORA, cycle time, throughput, defect trends and delivery predictability
• Practical experience with AI-assisted development, workflow automation, APIs or scripting
• Comfortable working with Confluence, Jira Service Management, GitHub, Slack and modern engineering tooling
• Strong analytical and problem-solving skills
• Confident partnering with CTOs, Engineering leaders and senior stakeholders
• Proactive, hands-on approach
• Excellent communication and organisational skills

Nice to have

• Experience working within a CTO Office, Engineering Operations or Technical Programme Management function
• Atlassian certifications or experience with Jira Cloud, REST APIs, ScriptRunner, Forge or Rovo
• Experience with Python, JavaScript/TypeScript, SQL, n8n or similar automation tools
• Experience developing AI-powered internal tools, LLM integrations or agentic workflows
• Experience with engineering analytics, release governance, incident management or IT service management
• Experience in a FinTech, SaaS or scale-up environment, ideally with exposure to PCI DSS, SOC 2 or ISO 27001

Benefits

• Competitive compensation
• Generous time off including annual leave, public holidays and wellbeing-focused time away from work
• Work From Anywhere up to 90 days a year from eligible locations
• Comprehensive health insurance for you and your loved ones
• Personal accident insurance
• Enhanced family leave
• Learning and growth opportunities

Before you apply

• Three conversations: a talent screen, a conversation with the hiring manager, and a practical technology operations, delivery and automation discussion
• We do not accept speculative CVs or candidate profiles from recruitment agencies

About the company

APEXX is an independent, enterprise payment orchestration platform. It helps merchants connect to the global payment ecosystem including acquirers, alternative payment methods, BNPL providers and network tokenisation.