Customer Engineering - Lead Customer Engineer

The role

The Lead Customer Engineer drives multi-disciplinary engineering projects from concept through execution. This role works cross-functionally with engineering, operations, sales, customer, and product teams to ensure products deliver impact for customer autonomy initiatives.

What you will do

• Execute end-to-end account strategy for a major enterprise customer.
• Serve as the main customer-facing point of contact and manage executive relationships.
• Lead large, multi-workstream customer programs across simulation, validation, and autonomy.
• Drive cross-functional coordination and influence across engineering, product, and sales teams.
• Prioritize and delegate across competing workstreams and a team of engineers.
• Navigate ambiguity and complex customer situations including incident response and escalations.
• Communicate program status, risks, and recommendations to senior customer stakeholders.
• Engage customers to understand pain points and evaluate project timings.

Required qualifications

• Significant experience (typically 7+ years) working with external enterprise customers to integrate complex systems, troubleshoot issues, and drive problems to resolution.
• Ability to thrive in a fast-paced environment with urgency and ownership.
• Demonstrated ability to lead multi-workstream programs and coordinate cross-functional teams under ambiguity.
• Excellent executive-level and technical communication skills.
• Strong grounding in large-scale software development with baseline knowledge of software systems.
• Professional fluency in Korean and English.

Nice to have

• A strong domain background in sensors, ADAS/AD, automotive, or a closely related field
• Experience directly managing or leading teams of engineers in a formal leadership capacity
• Has worked with commercially available tools (JIRA, etc.)
• Proven track record of leading complex programs involving 15+ software and hardware engineers
• Ability to execute thoughtfully and efficiently with a no task is too big or too small mindset

About the company

Applied Intuition, Inc. is a Silicon Valley company creating digital infrastructure for physical AI. It services the automotive, defense, trucking, construction, mining and agriculture industries.