IT Operations Engineer

Ann Arbor. Posted 10 days ago

The role

IT Operations Engineers provide first line technical support to end users and handle user onboarding and offboarding. They will design and build a scalable IT infrastructure and provide assistance for computer systems, networks, software, and hardware.

What you will do

Design and build out a scalable IT infrastructure for a rapidly growing organization
Respond to information technology help desk requests via phone, e-mail, remote access, and onsite support
Escalate more complex requests to senior staff members
Provide technical assistance and support for issues related to computer systems, networks, software, and hardware
Handle user onboarding and offboarding

Required qualifications

4+ years in IT operations including system administration, server support, project implementation, and desktop support in a fast paced environment
Experience with Google Workspace, or other Active Directory systems
Experience supporting a broad range of computer systems (Linux, Windows, and Mac)
Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points)
Experience in deploying, integrating, and administration of SaaS applications
Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible
Experience in creating IT processes and procedures
Bachelors Degree
CompTIA Security+ certification

Nice to have

Knowledge of data protection operations and laws (GDPR)
Managed Fortinet network stack
Knowledge of MDM best practices
CCNA certification
Experience with Powershell, bash, and shell scripting

Benefits

base salary
equity in the form of options and/or restricted stock units
comprehensive health, dental, vision, life and disability insurance coverage
401k retirement benefits with employer match
learning and wellness stipends
paid time off

Before you apply

Must be a U.S. Citizen
Must hold or be eligible for a U.S. Secret security clearance

About the company

Applied Intuition, Inc. is a Silicon Valley company creating digital infrastructure for physical AI. It services the automotive, defense, trucking, construction, mining and agriculture industries.