IT Support Technician (f/m/d)

Hamburg. Posted 25 days ago

The role

You will provide L1, L2, and L3 technical support for macOS, Windows, and Linux. You will maintain technical equipment and workstations in Hamburg and remotely.

What you will do

Provide L1, L2, and L3 technical support across macOS, Windows, and Linux
Set up, remove, and maintain technical equipment and workstations
Execute account provisioning, device preparation, and access revocation checklists
Manage the IT warehouse, local inventory, loaner pools, and repair coordination
Enforce proper security standards across local machines and network environments
Maintain Confluence solutions and user guides
Contribute to the company's IT journey towards zero touch

Required qualifications

4-6 years of experience in IT Support roles or equivalent experience
Strong knowledge of working with Windows and Mac
Strong troubleshooting and critical thinking skills
Independent, reliable way of working, high motivation, and hands-on mentality
Communicate fluently in English

Nice to have

Expertise in operating system administration, network security setup, infrastructure fallbacks, and process automation
Experience in onboarding, coaching, and mentoring working students, interns, and other more junior colleagues

Benefits

Regular feedback and development program
Support from signing to settling in Hamburg
Flexible working hours
30 vacation days
Free access to an in-house gym with fitness classes
Mental health support through Employee Assistance Program (EAP)
Central office with Alster Lake view
Top-notch equipment
Open spaces
Large variety of snacks and drinks
Regular team and company events, including hackathons and social gatherings

Before you apply

Tell us about your most passionate personal project
Tell us your desired salary
Tell us your earliest possible start date

About the company

The applike group is a media company under the umbrella of Bertelsmann. It consists of independent business units including adjoe, justDice, Sunday, and justtrack.