Technical Solutions Engineer

The role

A Technical Solutions Engineer will help customers deploy, operate, and scale Artos. You will troubleshoot across the full stack including Kubernetes, cloud infrastructure, networking, and the Artos platform.

What you will do

• Lead technical deployments of Artos into customer-managed AWS, Azure, and GCP environments.
• Configure and troubleshoot Kubernetes, containers, networking, IAM, authentication, secrets, and other deployment dependencies.
• Diagnose issues across customer infrastructure, Artos application services, APIs, integrations, and application behavior.
• Use logs, metrics, traces, and code-level debugging to isolate root causes and drive issues through resolution.
• Reproduce application issues, investigate bugs, contribute to bug reports, validate fixes, and partner with Artos Engineering on resolution.
• Build and maintain deployment automation and infrastructure-as-code using Terraform and related tooling.
• Partner directly with customer DevOps, infrastructure, engineering, and security teams throughout deployment and ongoing operation.
• Improve CI/CD workflows, monitoring, observability, and operational tooling.
• Own customer-facing technical documentation, including installation and deployment guides, architecture documentation, runbooks, and security review materials.

Required qualifications

• 5+ years of experience in solutions engineering, DevOps, SRE, platform engineering, software engineering, cloud infrastructure, or a similar technical role.
• Strong hands-on experience with Kubernetes, Docker, Terraform, and cloud infrastructure.
• Experience deploying and supporting production applications on AWS, Azure, or GCP.
• Software engineering skills and the ability to debug application-level issues.
• Ability to work with and troubleshoot APIs, application services, integrations, logs, and distributed systems.
• Ability to write and debug code or automation using TypeScript, Python, Bash, or similar languages.
• Strong understanding of networking, IAM, authentication, secrets management, and cloud security fundamentals.
• Familiarity with CI/CD, monitoring, logging, and observability tooling.
• Strong communication skills and experience working directly with customer engineering teams.
• Ability to independently take ambiguous technical problems from initial customer report through root cause and resolution.
• Very comfortable working in a fast-paced and intense startup environment
• Willing to work in-person in our office in Mission Bay 4-5 days/week

Nice to have

• Experience with BYOC, self-hosted, or private-cloud deployments.
• Experience supporting technical enterprise SaaS products.
• Experience with Helm, Datadog, Grafana, Prometheus, or similar tooling.
• Experience investigating or fixing bugs in a production software codebase.
• Experience with enterprise security or compliance reviews.
• Familiarity with AI/LLM infrastructure or ML platforms.
• Experience in life sciences, healthcare, or another regulated industry.

About the company

Artos builds tools that help biopharma companies create and manage their R&D documentation in a fraction of the time.