Arb Interactive

Head of Fulfillment and Merchandising

United States, Remote. Posted a month ago

The role

You will own the end-to-end redemption experience and the product catalog for Boxes. You will manage fulfillment vendors, source new items, and build scalable processes for merchandising and operations.

What you will do

  • Own the end-to-end redemption pipeline including order intake, vendor routing, shipping, and delivery.
  • Manage fulfillment vendors against SLAs with a weekly vendor scorecard.
  • Own fulfillment playbooks, macros, and escalation paths.
  • Build processes for out-of-stock items, vendor rejections, lost shipments, and substitutions.
  • Partner with Risk on redemption review.
  • Work with Finance to reconcile vendor invoices, reserves, and cost to fulfill.
  • Keep players informed with proactive shipping and delivery communication.
  • Own the Boxes catalog including product selection and variety.
  • Find and source new items and categories.
  • Source, evaluate, negotiate with, and onboard fulfillment vendors.

Required qualifications

  • 6+ years in e-commerce operations, fulfillment, marketplace operations, or merchandising.
  • 2+ years leading people or leading work across teams without direct authority.
  • Hands-on merchandising or catalog management experience.
  • Experience running 3PL, drop-ship, or vendor relationships against SLAs.
  • Experience negotiating vendor terms and SLAs.
  • Data fluent and comfortable working in spreadsheets and dashboards.

Nice to have

  • SQL is a plus.
  • Procurement experience.
  • Technical enough to scope a vendor API or data feed with engineers.
  • Deep knowledge of trading cards or collectibles (Pokémon, sports, grading, market pricing).
  • Experience at a collectibles marketplace, mystery box, or flash-sale e-commerce company.
  • Background in Social+ gaming products.
  • Experience at a fast-growing startup or scaling organization where you’ve built the playbook from the ground up.

About the company

ARB Interactive is the team behind Modo Casino, a top Social+ platform in the US. Founded in 2022, the company has grown to nearly 200 team members and was named one of LinkedIn's 2025 Top 50 Startups in the United States.