Head of Strategic Deployments & Operations

The role

You will lead the design, launch, and management of complex payer deployment programs. This player-coach role involves leading high-value deployments and building a team and operating system to scale them.

What you will do

• Lead end-to-end deployment of high-value payer programs
• Turn plan priorities into program designs
• Serve as the final reviewer of workflow design before launch
• Guide customer stakeholders through rollout, change management, and adoption
• Set standards, measurement, and QA process for live campaigns
• Own staffing models, protocols, escalation paths, and throughput for nurse operations
• Define and run the quality framework for live campaigns
• Set performance baselines and targets with customers
• Hire, lead, and develop a team of deployment and program managers and nurse operations staff
• Turn deployment learnings into repeatable playbooks, templates, and checklists

Required qualifications

• 10 - 15 years of experience as a business operator, project manager, product manager, or management consultant within healthcare
• Deep familiarity with payer workflows and organizational dynamics: quality and Stars programs, HEDIS measures, care management, member outreach, and the compliance constraints around them
• A track record of designing and launching complex, multi-stakeholder programs where workflow design drove the outcome
• Hands-on experience owning operational quality: defining metrics, running QA, and fixing underperformance
• Experience running or working closely with clinical or nurse-led operations
• Clear, credible communication with both health plan executives and engineers
• Comfort with ambiguity and a bias to act

Nice to have

• Direct experience inside a health plan (Quality, Stars, Care Management, or Member Engagement leadership)
• Experience in payer operations, quality, or customer-facing implementation in payer environments, including at least 3 years leading teams
• Background at a healthtech startup or a digital health vendor selling to payers
• Clinical credential (RN) or experience managing RN teams
• Familiarity with AI or automation-driven outreach, contact center operations, or workforce management

Benefits

• Highly Competitive Salary & Equity Package
• Generous Paid Time Off (PTO)
• Comprehensive Health, Vision, and Dental Insurance
• Life and Disability Insurance
• Simple IRA Matching
• Professional Development Budget
• Wellness Programs

About the company

Arbiter is the AI-powered care orchestration system that unites healthcare. They are building connected infrastructure for healthcare using Agentic AI approaches.