Arena

Product Solutions Engineer

SF Bay Area. Posted 8 months ago

The role

You will partner with AI lab customers to integrate models, run evaluations, and deliver results. You will also build engineering solutions to solve customer problems and push the platform frontier.

What you will do

  • Own 5–15 active model lab relationships as the day-to-day point of contact
  • Partner directly with researchers and product teams to integrate models, run evals, and deliver high-quality results
  • Drive consistent delivery across onboarding, data + product releases, co-launches, and unblock unexpected issues fast
  • Be the owner of a key process improvement or automation
  • Translate customer feedback and research direction into concrete product ideas and engineering work
  • Work across the stack to ship pragmatic solutions
  • Help expand strategic accounts through trust, execution, and sharp technical judgment

Required qualifications

  • 4+ years of software engineering experience with strong fundamentals (data structures, algorithms, system design)
  • Production experience in TypeScript and modern web frameworks
  • Hands-on experience integrating LLM provider APIs, including streaming responses
  • Comfort moving across frontend and backend
  • Familiarity with cloud infrastructure and CI/CD workflows
  • Strong problem-solving instincts and the ability to operate in ambiguity
  • Clear, concise communication skills
  • A customer-first mindset
  • A bachelor's degree and/or masters degree in computer science, engineering, mathematics, or a related field

Benefits

  • Competitive compensation aligned to the markets where team members are based
  • Comprehensive health and wellness benefits, including medical, dental, vision, and additional support programs
  • The opportunity to work on cutting-edge AI with a small, mission-driven team
  • A culture that values transparency, trust, and community impact

About the company

Arena is the platform for evaluating how AI models perform in the real world. Founded by researchers from UC Berkeley's SkyLab, the company builds the foundation for understanding, shaping, and benefiting from AI.