Customer Support Representative - Australia

The role

You will act as the single point of contact for Partners on inbound support inquiries via chat, email, and Zoom. You will solve operational problems and advocate for Partners to influence product decisions.

What you will do

• Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls
• Stay available and engaged with the queue during scheduled hours
• Solve the Partner's problem the first time wherever possible
• Problem-solve across the full surface area of the Arketa product
• Customize solutions to the way a Partner's business runs
• Continuously learn new features and leverage AI-assisted internal tools
• Bring insights and industry feedback back to Product, Engineering, and CX leadership

Required qualifications

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role
• Impeccable written communication
• Ability to balance inbound chats, scheduled calls, and email inquiries
• Great judgment and the ability to problem-solve on your feet
• Ability to identify opportunities for process improvement
• Team player
• Organized, self-sufficient, and a go-getter

Nice to have

• Worked behind the desk of a wellness business and used industry software like MBO, Arketa, or an equivalent
• Experience with Intercom, Slack, Notion, and Google Suite
• Comfort using AI-assisted tools to accelerate your work
• Four-year post-secondary education / Bachelor's degree

Benefits

• Competitive Salary
• Stock Options

About the company

Arketa is building the operating system for modern fitness and wellness. They provide a platform to manage and scale hybrid wellness businesses.