Customer Support Representative - Phoenix, AZ

The role

You will act as the single point of contact for Partners on inbound support inquiries via chat, email, and Zoom. You will solve operational problems and advocate for Partners to influence product decisions.

What you will do

• Own Partner interactions from start to finish across chat, email, and Zoom calls
• Solve Partner problems the first time by digging into the actual issue
• Problem-solve across the Arketa product by collaborating with Product, Engineering, Onboarding, and Migrations
• Customize solutions to how Partner businesses run
• Learn new features and leverage AI-assisted internal tools
• Bring insights and industry feedback back to Product, Engineering, and CX leadership

Required qualifications

• 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role
• Impeccable written communication
• Ability to balance inbound chats, scheduled calls, and email inquiries
• Ability to identify opportunities for process improvement
• Team player
• Organized, self-sufficient, and a go-getter
• Located in the Phoenix, AZ area

Nice to have

• Worked behind the desk of a wellness business and used industry software like MBO, Arketa, or an equivalent
• Experience with Intercom, Slack, Notion, and Google Suite
• Comfort using AI-assisted tools to accelerate your work
• Four-year post-secondary education / Bachelor's degree

Benefits

• Competitive Salary
• Stock Options
• Comprehensive Medical, Vision and Dental Insurance
• Unlimited PTO
• Wellness Reimbursement
• Ownership and Opportunity for Advancement

About the company

Arketa is building the operating system for modern fitness and wellness. They provide a platform to manage and scale hybrid wellness businesses.