Arq
Customer Support Specialist
São Paulo, Remote. Posted 4 days ago
The role
You will handle customer complaints and provide tailored solutions. You will collaborate with the team to solve problems and propose product improvements.
What you will do
- Handle customer complaints swiftly and efficiently
- Provide tailored solutions within tight timeframes
- Follow-up to ensure resolutions stick
- Solve problems by collaborating with the rest of the ARQ team
- Come up with product proposals to decrease the workload
- Do whatever it takes to win
Required qualifications
- Fluency in English and Spanish/Portuguese, verbal and written
- At least 2 years of experience in Customer Support
- Problem Solving skills
- Eager to work hard and go the extra mile to make our customers happy
- Empathy
- Resourcefulness, with attention to detail and due diligence
- Ability to work well as part of a team, driven, relentless and a proven closer
Benefits
- Competitive salary
- Discretionary performance cash bonus
- Health Insurance
- Hybrid work model
- Latest technology to work with
- Strong team that will help you improve your skills
About the company
ARQ is a fast-growing fintech building infrastructure to move value across borders. Every person who joins shapes the future of the product, culture, and growth.