IT Support Manager

The role

You will lead, hire, and mentor the IT support team. You will own day-to-day IT support for Windows, macOS, and Linux users and manage Microsoft 365 GCC and GCC High tenants.

What you will do

• Lead, hire and mentor the IT support team
• Set clear priorities, SLAs and escalation paths
• Own day-to-day IT support for Windows, macOS and Linux users
• Administer Microsoft 365 GCC and GCC High tenants
• Manage endpoints through Microsoft Intune and Jamf
• Design, maintain and troubleshoot Ubiquiti and Cisco network infrastructure
• Maintain a CMMC 2.0 compliant environment
• Ensure IT systems and processes meet ITAR and EAR requirements
• Manage onboarding and offboarding, access reviews, and asset lifecycle
• Write and maintain IT documentation, runbooks and user-facing guides

Required qualifications

• 3+ years of experience managing an IT or support team
• 3+ years of experience working in a startup environment
• 3+ years of Windows and macOS administration experience
• 3+ years administering Microsoft Intune and Jamf MDM platforms
• Hands-on experience administering Microsoft 365 GCC and GCC High
• Experience with Ubiquiti and Cisco networking
• Experience administering a CMMC 2.0 compliant work environment
• Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements
• Ability to work full-time in office, Monday through Friday
• Must be a U.S. citizen

Nice to have

• Linux experience

Benefits

• Comprehensive medical, dental, and vision insurance
• Flexible Spending Accounts (FSA)
• 401(k) program
• Transparent stock option plan
• Self-managed and flexible time-off policy
• PTO
• Paid holidays
• Sick time

Before you apply

• Must be a U.S. citizen

About the company

Astro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight.