Astro Mechanica

Senior IT Support Technician

San Francisco. Posted 9 days ago

The role

This person will be the primary point of contact for IT support across the company. They will resolve hardware, software, account, and network issues for Windows, macOS, and Linux users.

What you will do

  • Be the friendly, go-to point of contact for IT support in person, on chat and through tickets
  • Build strong relationships with teams across engineering, operations and leadership
  • Resolve escalated hardware, software, account and network issues for Windows, macOS and Linux users
  • Lead new hire onboarding including laptop and account setup
  • Support Microsoft 365 GCC High including user accounts, email, SharePoint, OneDrive and Teams
  • Manage devices through Microsoft Intune and Jamf
  • Help users with Okta sign-in and MFA
  • Troubleshoot Ubiquiti and Cisco network issues
  • Mentor junior technicians and share knowledge through documentation
  • Follow CMMC 2.0 and ITAR/EAR requirements

Required qualifications

  • 3+ years of experience in an IT support role
  • Excellent communication and people skills
  • Patient, positive, customer-first attitude
  • Experience supporting both Windows and macOS users
  • Hands-on experience with Microsoft Intune and Jamf
  • Experience supporting Microsoft 365
  • Familiarity with Ubiquiti and Cisco networking
  • Familiarity with CMMC 2.0 and ITAR/EAR requirements, or a willingness to learn quickly
  • 2+ years of experience working in a startup environment
  • Ability to work full-time in office, Monday through Friday
  • Must be a U.S. citizen

Nice to have

  • Linux experience
  • GCC or GCC High experience

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Flexible Spending Accounts (FSA)
  • 401(k) program
  • Transparent stock option plan
  • Self-managed and flexible time-off policy
  • PTO
  • Paid holidays
  • Sick time

Before you apply

  • Must be a U.S. citizen

About the company

Astro Mechanica is a vertically integrated aerospace company developing a scalable technology platform to power critical infrastructure, mission operations, and the future of flight. They are a team of engineers with a flat structure.