Senior Strategic Implementation Specialist - EMEA

The role

You will lead technically complex B2B SaaS implementations for enterprise customers. You will manage 8-12 active implementations at a time from handoff through go-live.

What you will do

• Manage 8-12 active enterprise implementations at a time
• Build customer project plans from handoff through go-live
• Troubleshoot and advise on product usage
• Recommend configurations and workflows based on best practices
• Partner with Sales, Customer Success, Product, and Engineering
• Identify and fix process or documentation gaps
• Provide customer feedback to the Product team

Required qualifications

• 7+ years of experience in a customer-facing role
• Majority of experience focused on leading full-cycle B2B SaaS implementations
• Proven track record managing upmarket concurrent implementation projects
• Experience operating with real autonomy to own implementation project plans end-to-end
• Comfortable with complex, multi-module software
• Ability to perform independent testing and discovery
• Data-driven and detail-oriented

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Generous equipment, software, and office furniture budget
• $100/month education budget with manager approval for more expensive items

Before you apply

• The company may use AI-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby builds enterprise software to help talent leaders, recruiters, and hiring managers run their hiring process. The company supports over 5,000 customers and has tens of millions in ARR.