Strategic Customer Success Manager - EMEA

The role

You will partner with Ashby's largest and most complex enterprise customers to drive product adoption, customer health, and long-term value. You will develop product and domain expertise to help customers apply Ashby within their hiring workflows.

What you will do

• Partner with Ashby's largest and most complex customers
• Drive product adoption, customer health, and long-term value
• Shape how the company supports a diverse set of enterprise customers
• Develop strong product and domain expertise
• Own a strategic book of ~20 enterprise customers exceeding $2m in total ARR
• Improve strategic partnerships through multi-threaded relationships
• Work with cross-functional partners across Sales, Product, Support, and Operations
• Tailor configuration and drive product adoption to address customer challenges
• Iterate on playbooks and turn insights into repeatable processes
• Perform timely and accurate CRM updates

Required qualifications

• At least five years of customer success experience in B2B SaaS
• Experience supporting enterprise customers on complex, configurable products
• Experience driving enablement that improves product adoption and long-term customer outcomes
• Experience owning a strategic book of enterprise customers exceeding $2m in total ARR
• Experience working with cross-functional partners across Sales, Product, Support, and Operations
• Experience with technically complex products
• Ability to communicate with precision and clarity
• Ability to explain complex workflows or reports simply to stakeholders
• Detail oriented

Nice to have

• Experience as a recruiter, hiring manager, or interviewer

Benefits

• 10-year exercise window for stock options
• Unlimited PTO
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval
• Private medical insurance, dependent on your region

Before you apply

• This role does not currently include variable pay
• The interview process includes an Intro Call, Hiring Manager Interview, Mock Customer Call, and Final Round

About the company

Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process better.