Manager of Renewals, SMB

The role

You will lead and develop a team of 6 Startup Contract Managers responsible for renewals, pricing, and negotiations. You will build scalable processes and partner cross-functionally to drive customer retention and commercial growth.

What you will do

• Lead and coach a team of 6 Startup Contract Managers in America and EMEA
• Up-level team performance through coaching and skill development
• Build scalable renewal processes, systems, and operational workflows
• Partner cross-functionally with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps
• Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance
• Support the team in navigating complex negotiations with procurement, legal, and executive stakeholders
• Translate negotiation strategies into repeatable frameworks and playbooks
• Shape the long-term vision and operational strategy for the Contract Management function

Required qualifications

• Experience leading and developing high-performing customer-facing teams in a B2B SaaS environment
• Deep experience managing or overseeing complex renewals, pricing conversations, and contract negotiations
• Understanding of renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning
• Experience building or improving scalable systems, workflows, and processes
• Ability to partner across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support
• Excellent communication skills for navigating challenging conversations with customers and stakeholders
• Ability to use data, trends, customer insights, and operational metrics to drive decision-making

Nice to have

• Communicate with clarity and empathy
• Enjoy coaching
• Highly operational
• Thrive in dynamic environments
• Balance customer advocacy with business integrity
• Strategic problem solver
• Enjoy building

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

Before you apply

• Interview process includes a Recruiter Screen, Hiring Manager Interview, Strategic Exercise (take-home assignment), and a Final Round
• May use artificial intelligence-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby is building a Contract Management team to help customers navigate renewal and commercial conversations. The company values small teams with talented people and focuses on building best-in-class products.