Strategic Customer Success Manager - Americas

The role

You will guide Ashby's largest customers to improve product adoption and customer health. You will act as a product and domain expert to help high growth organizations and public companies use the platform for hiring excellence.

What you will do

• Guide Ashby's biggest customers
• Focus on improved product adoption and increased customer health
• Manage a book of ~20 strategic customers exceeding $2m in total ARR
• Develop relationships across a broad set of stakeholders
• Support existing teams to drive adoption and retention
• Work closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Tailor configuration and drive product adoption
• Craft training to address specific customer challenges
• Iterate on playbooks and turn learnings into repeatable processes
• Perform real-time CRM updates

Required qualifications

• At least five years of customer success experience in B2B SaaS
• Experience supporting the implementation and adoption of complex technologies
• Experience managing a book of ~20 strategic customers exceeding $2m in total ARR
• Experience working with cross-functional stakeholders across Sales, Marketing, Product, and Operations
• Experience with technically complex products
• Ability to communicate with precision and clarity
• Ability to explain complex workflows or reports simply and confidently
• Detail oriented

Nice to have

• Experience as a recruiter, hiring manager, or interviewer

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval
• Top-tier health insurance for you and your dependents with 100% of premiums covered in the US
• 3% 401k match in the US

Before you apply

• The company may use artificial intelligence-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby is building a suite of enterprise software products to help talent leaders, recruiters, and hiring managers run their hiring process. The company is well funded and has thousands of customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier.