Manager of Implementations, High Touch - EMEA

The role

You will lead an EMEA-based team of Implementation Specialists aligned to High Touch customers. You will oversee the delivery of segment-aligned implementation experiences and partner cross-functionally to support scoping and planning for prospective customers.

What you will do

• Lead an EMEA-based team of Implementation Specialists
• Oversee the delivery of segment-aligned implementation experiences
• Partner cross-functionally to support scoping and planning for prospective customers
• Manage and execute implementation and onboarding projects
• Define the work and align with stakeholders
• Communicate the project plan
• Deliver results in accordance with agreed upon expectations
• Keep the team on track to ensure milestones are met

Required qualifications

• Extensive experience managing and executing implementation and onboarding projects
• Ability to work effectively in a remote-first setting
• Ability to travel 100% year over year

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

Before you apply

• Recruiter Screen with Talent Team
• Interview with Head of Professional Services
• Mock Customer Escalation Call
• Interview with VP of Customer Success
• Cross-functional Leadership interview

About the company

Ashby is a company that values continuous improvement and caring deeply about customers. They believe small teams with talented people deliver better performance.