Mid-Market Customer Success Manager - Americas

The role

You will partner with mid-market and growth-stage customers to drive adoption and deliver strategic guidance. You will conduct product trainings, partnership reviews, and identify opportunities for expanded use cases and long-term value realization.

What you will do

• Partner closely with customers to drive adoption
• Deliver strategic guidance
• Conduct product trainings and partnership reviews
• Identify opportunities for expanded use cases and long-term value realization
• Collaborate with CSMs across the High-Touch team
• Become a product and domain expert
• Advocate for customer needs with Sales, Marketing, Product, Support, and Operations teams

Required qualifications

• At least two years of Customer Success experience in B2B SaaS
• Experience managing a portfolio of approximately 60 mid-market customers with over $1.5M in total ARR
• Experience partnering cross-functionally with Sales, Marketing, Product, Support, and Operations
• Demonstrated experience as a product expert in previous Customer Success roles
• Experience working with technically complex products

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

Before you apply

• The company may use artificial intelligence-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby is building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process. The company is well funded and has tens of millions in ARR.