Ashby

Founding Customer Success Manager - APAC

Australia, Remote. Posted 3 months ago

The role

You will own a book of upmarket APAC customers to oversee the customer journey through adoption, health, and value realization. You will build strategic relationships and help customers apply the configurable product to their hiring workflows.

What you will do

  • Own a defined book of upmarket APAC customers
  • Oversee the customer journey throughout long-term adoption, customer health, and value realization
  • Build trusted, multi-threaded relationships with senior stakeholders
  • Partner with Sales, Product, Support, Professional Services, and Operations
  • Tailor configuration, workflows, and training to customer hiring challenges
  • Advise customers on best practices
  • Help customers successfully adopt new systems, workflows, and ways of working
  • Identify themes across customers to improve internal processes and playbooks
  • Use data, signals, and metrics to assess adoption and spot risk

Required qualifications

  • Strong background in Customer Success in B2B SaaS
  • Experience supporting Enterprise or Strategic customers on complex, configurable products
  • Ability to manage a book of ~20 strategic customers exceeding $2m in total ARR
  • Experience in change management
  • Comfortable working in a remote-first environment
  • Ability to travel up to 10 percent in APAC

Nice to have

  • 5+ years of Customer Success in B2B SaaS
  • Experience as a recruiter, hiring manager, or interviewer

Benefits

  • 10-year exercise window for stock options
  • Unlimited PTO with four weeks recommended per year
  • Generous paid family leave
  • Generous equipment, software, and office furniture budget
  • $100/month education budget with more expensive items covered with manager approval

Before you apply

  • The interview process includes a Recruiter Screen, Hiring Manager Interview, Mock Customer Scenario Presentation, and Panel Interview
  • Ashby may use artificial intelligence-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby builds enterprise software to empower talent leaders, recruiters, and hiring managers via a holistic, data-centric talent strategy. The company is well funded and has tens of millions in ARR.