Global Head of Professional Services

The role

You will own the strategy, performance, and evolution of the global Professional Services organization. This includes leading implementation, integrations consulting, build services, and emerging technical and advisory services to support enterprise growth.

What you will do

• Own the vision and strategy for Professional Services.
• Evolve services offerings for complex customer needs.
• Lead and scale a multidisciplinary global organization.
• Hire, coach, and develop directors, managers, and individual contributors.
• Establish standards for implementation quality and project governance.
• Develop a scalable approach for managing complex Enterprise engagements.
• Define and inspect metrics like implementation quality and time-to-go-live.
• Partner with Sales and Solutions Engineering to win Enterprise deals.
• Build a commercially successful services business and own the P&L.
• Own capacity planning and resource forecasting.

Required qualifications

• Built or meaningfully transformed a Professional Services organization within a high growth B2B SaaS company.
• Experience commercializing services, designing offerings, and managing delivery economics.
• Deep experience hiring, developing, and managing leaders and technically sophisticated teams.
• Led services for a complex B2B SaaS platform involving integrations, data migration, configuration, or Enterprise workflows.
• Track record of partnering with Sales, Product, Engineering, and Customer Success.
• Understanding of capacity models, project economics, implementation methodology, and delivery metrics.

Before you apply

• The company may use artificial intelligence-driven tools to assist in recruitment screening, assessing, and selecting candidates.

About the company

Ashby is building a next generation recruiting platform used by over 5,000 customers including Snowflake, OpenAI, and Shopify. The company is growing more than 100% year over year with tens of millions in ARR.