Renewal Manager, SMB - Americas

The role

You will manage annual customer renewals and month-to-month subscriptions for startup accounts with up to 100 employees. You will navigate pricing negotiations, lead the renewal process, and perform administrative tasks like CRM maintenance.

What you will do

• Manage annual customer renewals and month-to-month customer subscriptions
• Navigate pricing and negotiation discussions with empathy and tact
• Lead the renewal process with customers to ensure timely and successful renewals
• Build and maintain trust with customers
• Manage day-to-day administrative tasks including customer outreach and generating order forms
• Maintain CRM
• Communicate contract terminology to customers
• Identify opportunities to support businesses and identify high growth accounts
• Collaborate with Sales and Customer Success teams

Required qualifications

• Expertise in core contract management competencies
• Excellent communication skills over phone and email
• Ability to navigate high pressure situations with ease and professionalism

Nice to have

• Strong background in a combination of sales, customer success, and renewal management
• Strong public speaking skills

Benefits

• Competitive salary and equity
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget
• Top-notch health insurance for you and your dependents with all premiums covered in the US

Before you apply

• Recruiter Interview
• Hiring Manager Interview
• Take-Home Assignment
• Final Panel

About the company

Ashby is building the next generation of recruiting software with a suite of products for talent leaders, recruiters, and hiring managers. The company is well funded and has tens of millions in ARR.