Mid-Market Implementation Specialist - EMEA

The role

You will lead technically complex, hands-on implementation projects for B2B SaaS customers. You will manage 15-20 active implementations at a time from handoff through go-live.

What you will do

• Manage 15-20 active mid-market implementations at a time
• Build customer project plans from handoff through go-live
• Troubleshoot and advise on product usage
• Recommend configurations and workflows based on best practices
• Partner with Sales, CS, Product, and Engineering teams
• Identify and fix process or documentation gaps
• Provide customer feedback to the Product team

Required qualifications

• 5+ years of experience in a customer-facing role
• Majority of experience focused on leading full-cycle B2B SaaS implementations
• Proven track record managing concurrent mid-market implementation projects
• Experience operating with real autonomy to own implementation project plans end-to-end
• Comfortable with complex, multi-module software
• Ability to independently investigate complex customer questions
• Ability to own the execution of a project plan
• Ability to iterate and improve on existing processes
• Data-driven and detail-oriented

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

About the company

Ashby is building a suite of products to help talent leaders, recruiters, and hiring managers run their hiring process. The company has thousands of customers and is growing with tens of millions in ARR.