Senior Strategic Implementation Specialist - Americas

The role

You will lead technically complex B2B SaaS implementations for enterprise customers. You will manage 8-12 active implementations at a time, acting as a project manager, technical expert, and trusted advisor.

What you will do

• Manage 8-12 active enterprise implementations at a time
• Build customer project plans from handoff through go-live
• Stay on top of timelines, hurdles, and follow-up
• Troubleshoot and advise on product functionality
• Recommend configurations and workflows based on best practices
• Partner with Sales, Customer Success, Product, and Engineering teams
• Identify and fix process or documentation gaps
• Feed customer feedback back to the Product team

Required qualifications

• 7+ years of experience in a customer-facing role
• Majority of experience focused on leading full-cycle B2B SaaS implementations
• Proven track record managing upmarket concurrent implementation projects
• Experience operating with real autonomy to own implementation project plans end-to-end
• Comfortable with complex, multi-module software
• Ability to perform independent testing and discovery
• Data-driven and detail-oriented

Benefits

• Competitive compensation
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval

Before you apply

• The company may use AI-driven tools to assist in screening, assessing, and selecting candidates

About the company

Ashby is building enterprise software to help talent leaders, recruiters, and hiring managers run their hiring process. The company is well funded and supports over 5,000 customers.