Customer Support Associate

Bangalore . Posted 2 months ago

The role

You will resolve user queries across chat, email, and phone. You will own cases end to end and partner with Product, Tech, Ops, and Compliance to improve the product experience.

What you will do

Resolve user queries across Chat, Email, and Phone with speed and accuracy.
Own every case end to end, from first contact through full resolution.
Partner with Product, Tech, Ops, and Compliance to unblock and close out user concerns.
Spot recurring issues and shape preemptive fixes that improve the product experience.
Drive down defects across process, product, and tech alongside CX leads.

Required qualifications

2+ years in Customer Success or Customer Support
Experienced resolving queries across live chat, email, and phone in the same role
High ownership
Clear, warm communicator
Comfortable with ambiguity
Ready for 24x7 rotational shifts across a 6-day week

Nice to have

ideally at a fintech or B2C company

Benefits

Competitive salary
comprehensive benefits
ESOPs aligned with Aspora's long-term vision
Regular training, workshops, and cross-functional exposure
Path to vertical growth within CX and beyond

About the company

Aspora has been building a borderless financial operating system since 2022. The team consists of 150+ people across India, the UK, the UAE, EU and the US.