Personal Banking Manager

The role

You will own the end-to-end customer relationship for a book of NRI customers. You will provide advisory, drive product adoption, and resolve account and documentation issues.

What you will do

• Own the end-to-end customer relationship for a book of NRI customers
• Drive adoption of NRI banking products by translating regulatory complexity into guidance
• Resolve account, KYC, transaction, and documentation issues independently
• Identify recurring friction patterns and translate them into product and process recommendations
• Build and maintain detailed CRM records
• Contribute to internal playbooks

Required qualifications

• Experience in a customer-facing role in banking, fintech, financial services, or high-touch customer success
• Strong understanding of financial products
• Curiosity is a requirement
• High ownership mindset
• Ability to operate without a script
• Comfortable with regulatory and compliance complexity
• Clear written and verbal communication in English

Nice to have

• NRI banking knowledge
• Additional Indian languages (Hindi, Tamil, Telugu, or others)
• Experience in a startup or early-stage environment

Benefits

• Competitive salary
• Comprehensive benefits
• ESOPs aligned with Aspora's long-term vision

About the company

Aspora has been building a borderless financial operating system since 2022. The team consists of 150+ people across India, the UK, the UAE, EU and the US.