Customer Strategist

The role

You will own customer relationships and results from implementation through renewal and expansion. You will analyze customer data and workflows to improve forecasting, staffing, and scheduling.

What you will do

• Own the customer relationship and results.
• Partner with a portfolio of customers to understand business priorities.
• Develop account strategies to drive renewals and expansion.
• Analyze customer operations, product usage, and performance data.
• Provide actionable recommendations to customer leaders.
• Align priorities across customer teams and internal Product, Solutions, and Sales teams.
• Help customers rethink workflows and adopt new capabilities.
• Lead trainings and business reviews.
• Bring customer insights into product decisions.
• Help shape account expansion strategy and the customer journey.

Required qualifications

• Comfortable digging into messy problems, unfamiliar technology, and complex workflows.
• Ability to make sense of complex data and turn insights into recommendations.
• Ability to cut through competing priorities and move from ideas to action.
• Ability to build trust with frontline operators and senior executives.
• Ability to communicate complex ideas clearly.
• Eagerness to learn, ask questions, and seek feedback.
• AI-native operator who uses AI regularly to solve problems.

Nice to have

• Worked in consulting, engineering, analytics, or business operations, especially in a fast-moving environment.
• Experience with complex B2B software, workforce management, customer operations, or conversational AI.

About the company

Assembled helps companies scale customer support by providing tools to manage complexity, including forecasting, scheduling, and AI agents. More than 400 companies trust Assembled.