Software Engineer, Workforce Operations

The role

You will build AI agents to automate real-time workforce management. You will own problems end-to-end from data models to product experiences on the Assembled workforce management platform.

What you will do

• Build an AI agent for real-time workforce management to monitor support volume, staffing, and performance.
• Give the agent context and tools to make decisions using live operational data and historical patterns.
• Design the control and observability layer for autonomous operations.
• Evolve the core Workforce Operations product to support real-time and automated workflows.

Required qualifications

• 2+ years of experience building software products.
• Experience shipping products end-to-end from idea to production.
• Strong generalist capable of moving across the stack.
• Ability to turn ambiguity into working software.
• Focus on reliability, edge cases, and noisy data.
• Strong product judgment.

Nice to have

• Experience building AI agents or AI-powered products.
• Experience with real-time or data-intensive products.

About the company

Assembled helps companies scale customer support by providing tools to manage complexity through forecasting, scheduling, and AI agents. The company has offices in San Francisco, New York, and London.