Product Manager, Agentic Workforce Operations

The role

You will build agentic automation to handle decisions behind customer support operations. You will take a new revenue-generating product from 0 to 1 by working with Engineering, Design, and go-to-market teams.

What you will do

• Own the product vision and roadmap for agentic automation.
• Define controls, visibility, and evaluations for autonomous decisions.
• Work directly with customers to test the product in live operations.
• Measure product impact and drive adoption.
• Partner with go-to-market teams on packaging, pricing, and launch.
• Define metrics that connect automated work to customer value and revenue.

Required qualifications

• 4+ years of product management experience in enterprise B2B SaaS.
• Clear written and verbal communication.
• Track record of taking ambiguous, 0-to-1 products from concept to production and adoption.
• Strong analytical and technical skills.
• Sound judgment about AI behavior, reliability, and when people should stay in control.
• Experience working directly with customers to understand complex workflows.
• Experience at a growing startup.

Benefits

• Medical, dental, and vision benefits
• Paid company holidays, sick time, and unlimited time off
• Monthly credits for professional development, general wellness, Assembled customers, and commuting
• Paid parental leave
• Catered lunches everyday (M–F), snacks, and beverages in SF & NY offices
• 401(k) plan enrollment

Before you apply

• Assembled participates in E-Verify to confirm authorization to work in the United States.

About the company

Assembled helps companies scale customer support by providing tools to manage complex operational problems. More than 400 companies trust Assembled.