Agent Product Manager

The role

You will build and operate the business behind an AI agent. This involves onboarding healthcare organizations, identifying product improvements, and establishing foundational processes to enable scaling.

What you will do

• Lead customer onboarding and implementations autonomously
• Manage and resolve customer feedback and issues
• Identify product improvements and new product offerings
• Drive automation and scalable processes by building internal tools and workflows
• Develop processes and strategy from scratch
• Collaborate with Operations Analyst Team for QA/QC and reporting
• Expand customer relationships and contracts
• Partner with engineering team to design and build reporting tools and dashboards

Required qualifications

• 2-4 years of experience in a Consulting, BizOps, or Account Management/Customer Success role
• Highly effective verbal and written communication skills
• Experience translating business needs into actionable requirements for technical teams
• Strong attention to detail
• Ability to solve complex, interdependent problems
• Ruthless prioritization, organization, and time management
• Strong analytical skills
• Ability to work well under pressure and adapt in a fast-paced environment
• Passion for helping healthcare organizations and colleagues
• Willingness to travel 4x per year for team offsites and operator shadowing sessions

Nice to have

• Experience leading end-to-end execution of projects that improved operations and delivered quantifiable business impact
• Direct experience supporting, or working in, Support or Post-Sales organizations
• Led product implementations with customers
• Experience working with customer service tools, e.g., Zendesk, Intercom

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create a continuous conversation for every patient. The company has raised $222 million and was named to the Forbes Cloud 100.