Enablement Manager, Post-Sales

The role

You will build enablement systems to help Implementation, Customer Success, and Support teams scale. You will own onboarding, certification, playbooks, and knowledge architecture to improve time-to-productivity.

What you will do

• Onboard Implementation, CSM, and Support hires to improve time-to-productivity
• Validate skills through certification for agent building, configuration, and execution
• Create repeatable playbooks for implementation, onboarding, and account management
• Build playbooks for multi-site, multi-specialty deployments for health systems
• Partner with Product, Engineering, Sales, and leadership to identify performance gaps
• Conduct recurring enablement sessions on new workflows and product changes
• Own the architecture of the knowledge system for runbooks and integration guides
• Perform call and ticket reviews with managers to provide targeted coaching
• Tie enablement to metrics like time-to-live, first-call resolution, PSAT, churn, and NRR

Required qualifications

• 4+ years in enablement, with post-sales as your primary focus
• Built enablement systems from scratch at a scaled or fast-scaling SaaS company
• Track record moving a business metric
• Has enabled technical teams on product fluency and configuration
• Fluent with LLMs and automation tooling
• Comfortable building in ambiguity

Nice to have

• Hands-on implementation or solutions background
• Experience enabling teams through an upmarket transition into enterprise accounts
• Working knowledge of EHR/PMS workflows (Epic, Athena, NextGen)
• Healthcare or other regulated-industry experience
• Formal teaching or instructional design background
• Familiarity with integrations, APIs, or technical troubleshooting

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health builds specialty-specific AI agents for patient access. The company is building one continuous conversation for every patient using a proprietary specialty dataset.