Forward Deployed Engineer

The role

Forward Deployed Engineers own customer deployments from technical build through go-live and optimization. You will build custom integrations and design intelligent workflows to deploy production AI agents for health systems.

What you will do

• Own implementations end-to-end for health systems from technical scoping through go-live and beyond
• Build custom integrations with complex healthcare platforms
• Design intelligent workflows tailored to each customer's specialty, patient population, and operational constraints
• Launch agents that handle thousands of real patient interactions daily
• Debug integration issues across phone systems, EHRs, scheduling platforms, and patient engagement tools
• Architect solutions for insurance verification, appointment rules, and clinical protocols
• Build tooling and automation to make future implementations faster and better
• Optimize agent performance in production using real-world data and customer feedback
• Partner with Product Engineering to influence platform direction
• Work with Sales to scope technical requirements and demo capabilities to prospects

Required qualifications

• Strong software engineering background with a track record of shipping production code
• Proficiency in Python
• Experience with APIs, integrations, and working across multiple systems
• Comfortable with ambiguity and building in fast-paced, high-stakes environments
• Excellent communication skills
• Scrappy, resourceful mindset
• Passion for healthcare and improving patient access

Nice to have

• Experience with healthcare systems (EHR, practice management, patient engagement platforms)
• Previous work in customer-facing engineering, solutions engineering, or implementation roles
• Familiarity with voice/telephony systems (Twilio, etc.)
• Background in AI/LLM applications
• Experience working with enterprise customers

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Fitness Stipend for monthly membership costs
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create one continuous conversation for every patient. The company has raised $222 million and has been named to the Forbes Cloud 100.