Director of Agent Product Management, Enterprise & Strategic Accounts

The role

You will lead and scale the APM and ASM teams serving Enterprise and Strategic accounts. You will own the rollout plans, portfolio performance, and executive relationships for large multi-site customers.

What you will do

• Lead and scale the APM and ASM teams serving Enterprise and Strategic accounts
• Own the hiring bar, team structure, and career development
• Serve as the executive owner for largest accounts
• Own the rollout plan for each account including sequencing, capacity, and dependencies
• Own portfolio performance including time-to-launch, agent performance, and staffing capacity
• Lead complex deployments and escalations
• Partner with Sales and Customer Success on handoffs, expansion, and renewal risk
• Build the Enterprise playbook for scoping, account planning, and executive reporting
• Bring field insight to Product and Engineering

Required qualifications

• 8 to 10 years across consulting, investment banking, or tech
• Experience at a fast-growing tech company or startup
• Operator experience such as founding a company, running operations, or holding GM or P&L responsibility
• Experience leading complex, multi-workstream enterprise rollouts and digital or AI transformations, including change management
• Executive presence with senior customer and cross-functional stakeholders
• Proven people leadership
• Systems thinking and capacity modeling
• Willingness to push back on customers, Sales, and leadership
• Experience building or implementing AI solutions, or using AI to build agents and systems
• Comfort with ambiguity

Nice to have

• STEM degree or advanced degree
• Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
• Experience implementing software inside Epic or other EHRs
• Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
• Experience with AI governance, clinical safety, and responsible-AI review

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create one continuous conversation for every patient. The company has raised $222 million and was named to the Forbes Cloud 100.