Senior Agent Product Manager

The role

You will lead complex, multi-stakeholder customer implementations and own strategic customer relationships. You will identify product improvements, build scalable processes, and partner with engineering to design dashboards and tooling.

What you will do

• Lead complex, multi-stakeholder customer implementations autonomously
• Own strategic customer relationships during implementation end-to-end
• Identify high-impact product improvements by analyzing user behavior and customer outcomes
• Build new scalable processes, best practices, and systems from scratch
• Drive automation and efficiency across the team by designing and implementing tools, workflows, and systems
• Collaborate with the Operations Analyst team to support QA/QC and develop reporting
• Partner with engineering to design and build dashboards, reporting, and tooling

Required qualifications

• 4–6 years of experience in Consulting or Implementation, or a similar post-sales role
• Track record of owning complex, multi-stakeholder implementations end-to-end
• Highly effective verbal and written communication skills
• Strong analytical skills
• Experience translating business needs into actionable requirements for technical teams
• Demonstrated ability to build processes and systems from scratch
• Proficient in efficiency tooling (e.g., SQL, Claude Code, Retool, or similar)
• Ruthless prioritization and strong time management
• High adaptability and ability to perform under pressure in a fast-paced, rapidly changing environment
• Passion for helping healthcare organizations and colleagues

Nice to have

• Experience working with or within MSO, PE-backed, or enterprise health system accounts
• Familiarity with EHR systems (Epic, Athena, NextGen, ECW) or VOIP platforms (RingCentral, Twilio)
• Experience building or managing internal tooling (dashboards, ticket systems, reporting infrastructure)
• Prior experience in a health tech or AI company
• Willingness to travel 4x per year for team offsites and customer onsite sessions

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create one continuous conversation for every patient. The company has raised $222 million and has been named to the Forbes Cloud 100.