Principal Agent Strategy Manager

The role

You will lead Assort Health's largest and most complex customer partnerships. You will work with C-suite leaders to define outcomes, manage relationships from launch to expansion, and coordinate teams to deliver measurable results.

What you will do

• Own Assort's largest and most complex accounts across the full customer journey.
• Define outcomes, success measures, risks, growth opportunities, and plans for delivering ROI.
• Build trust with C-suite stakeholders and guide decisions about AI, operations, and growth.
• Coordinate governance, decisions, timelines, and workstreams across Assort and the customer.
• Protect retention, lead renewals, and identify meaningful expansion opportunities.
• Bring customer insights into product, implementation, and business decisions.
• Mentor other Agent Strategists and improve the playbooks used across the function.
• Travel up to 25% for executive meetings, presentations, and customer work.

Required qualifications

• 8+ years of relevant experience in Customer Success, Account Management, Consulting, Implementation, or Enterprise Strategy.
• Experience owning large, high-value accounts across adoption, retention, renewal, and expansion.
• Strong executive communication, commercial judgment, and the ability to navigate complex organizations.
• Experience leading programs across multiple teams, workstreams, and senior stakeholders.
• Strong product aptitude, analytical thinking, and the ability to learn technical concepts quickly.
• The ability to influence without authority, mentor others, and improve how a team operates.
• Sound judgment, clear prioritization, and comfort making decisions with limited information.

Nice to have

• Experience working in healthcare, health tech, or another highly regulated industry.
• Experience helping enterprise customers adopt AI, automation, or other technical products.
• Experience building customer programs, processes, or playbooks from the ground up.
• Experience at an early-stage startup or rapidly growing SaaS company.

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create continuous conversations for patients. The company has raised $222 million and was named to the Forbes Cloud 100.