Agent Strategy Manager

The role

You will manage healthcare customer relationships from contract signing through renewal and growth. You will work with executives, operations teams, and frontline staff to ensure they get value from AI products.

What you will do

• Build trust with executives, operations leaders, and frontline staff.
• Review performance data and create plans to improve results.
• Explain the value Assort delivers to customers.
• Ensure questions and requests receive timely responses.
• Work with Sales to support contract renewals and additional purchases.
• Recommend product options that fit customer needs.
• Provide clear feedback to Product and Engineering teams.
• Find ways to reduce repetitive work and improve processes.
• Document successful methods and share lessons with colleagues.

Required qualifications

• 2–5 years of experience working directly with customers in Customer Success, Account Management, Technical Account Management, Implementation, Management Consulting, or a similar role.
• Experience managing a group of customer accounts.
• Experience helping customers use a product successfully, see its value, renew contracts, and grow their relationship.
• Ability to use data to understand problems and recommend solutions.
• Ability to explain results and recommendations to senior leaders and product users.
• Ability to manage competing priorities and coordinate with other teams.
• Ability to ask thoughtful questions and learn new products.
• Experience improving a process, tool, document, or customer program.
• Ability to make progress when the answer is not obvious and take responsibility for work.
• Interest in or experience helping organizations put AI tools to use.

Nice to have

• Experience at an early-stage startup or a growing software company.
• Interest in improving healthcare and the patient experience.
• Experience working with healthcare providers or healthcare technology.
• Familiarity with electronic health record systems such as Epic, athenahealth, or eClinicalWorks.

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create a continuous conversation for every patient. The company has raised $222 million and was named to the Forbes Cloud 100.