Director of Agent Product Management, Mid-Market Accounts

The role

You will lead and scale the APM and ASM teams serving Mid-Market customers. You will own the Mid-Market launch process, portfolio performance, and capacity modeling while partnering with Product, Engineering, and Sales.

What you will do

• Lead and scale the APM and ASM teams serving Mid-Market customers.
• Own the hiring bar, team structure, and career development.
• Own the Mid-Market launch process including scoping, templates, and configuration.
• Own portfolio performance across many accounts.
• Build reviews and dashboards to surface problems early.
• Model capacity across many concurrent launches.
• Work with Product and Engineering to turn recurring customer requests into standard capabilities.
• Partner with Sales on qualification and handoffs.
• Step into at-risk launches and escalations to fix the underlying processes.

Required qualifications

• 8 to 10 years across consulting, investment banking, or tech.
• Experience at a fast-growing tech company or startup.
• Strong product sense combined with real customer exposure.
• Experience building repeatable delivery or onboarding processes, along with the metrics and tooling behind them.
• Proven people leadership including hiring, developing, and managing teams through rapid growth.
• Analytical rigor to define metrics, model capacity, and present insights to senior leadership.
• Experience building or implementing AI solutions, or using AI to build agents and systems.
• Ownership mentality and speed.
• Comfort with ambiguity.

Nice to have

• STEM degree or advanced degree
• Healthcare experience, ideally in patient access, scheduling, contact center, or digital front door
• Experience implementing software inside Epic or other EHRs
• Familiarity with contact center and VOIP platforms (Genesys, NICE, Five9, Cisco, RingCentral, Twilio)
• Experience with AI governance, clinical safety, and responsible-AI review
• Product experience

Benefits

• Competitive Compensation including salary and employee stock options
• Annual budget for professional development and training opportunities
• Office Setup Stipend
• Medical, dental, and vision insurance
• Flexible PTO
• Lunch, dinner, and snack breaks
• Monthly fitness membership reimbursement
• Commuter Benefits
• 401(k)

About the company

Assort Health is building an AI agent to create one continuous conversation for every patient. The company has raised $222 million and was named to the Forbes Cloud 100 and the 2026 Enterprise Tech 30.